Femme Pétale Flower Farm
Last Updated: 23 June 2025

At Femme Pétale Flower Farm (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

When you interact with our website, place an order, make a booking, or contact us, we may collect:

• Name and surname
• Email address
• Telephone number
• Billing and delivery addresses
• Payment information (processed securely through third-party payment providers)
• Order and booking details
• Any information you provide through forms, email, WhatsApp, or social media
• Website usage information collected through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Process orders and bookings
• Deliver products and services
• Communicate regarding your order, event, or enquiry
• Send confirmations, invoices, and updates
• Provide customer support
• Improve our website and customer experience
• Send marketing communications where you have consented to receive them
• Comply with legal and regulatory obligations

3. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you updates about:

• Seasonal flower collections
• Events and experiences
• Special offers and promotions
• News from Femme Pétale Flower Farm

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties who help us operate our business, including:

• Payment processors
• Delivery and courier partners
• Website hosting and technology providers
• Email and marketing platforms
• Service providers involved in fulfilling your order or booking

These parties are required to protect your information and only use it for the services they provide to us.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyse visitor behaviour
• Measure the effectiveness of marketing campaigns

You may disable cookies through your browser settings, although some website features may not function properly.

6. Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil orders and bookings
• Maintain business records
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to your personal information
• Request correction or updating of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of information where legally permissible
• Lodge a complaint with the Information Regulator of South Africa

Information Regulator South Africa
Website: https://inforegulator.org.za

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Femme Pétale Flower Farm
Pretoria East, Gauteng, South Africa
Email: info@femmepetaleflowers.co.za
Website: https://femmepetaleflowers.co.za